Privacy Policy — 77hb

This Privacy Policy ("Policy") describes how 77hb ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "Player") who access or use the 77hb website and services ("Platform"). By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

77hb is committed to handling your personal data with integrity, transparency, and in accordance with applicable data protection principles. We collect only the information necessary to provide a safe, fair, and enjoyable gaming experience. We do not sell your personal data to third parties, and we implement robust technical and organisational security measures to safeguard the information you entrust to us.

1.1

Personal Identification Data

When you register an account on 77hb, we collect personal identification information necessary to verify your identity, operate your account, and comply with our legal obligations. This includes your full name, date of birth, residential address, email address, and mobile phone number. For account verification (KYC) purposes, we may also request a copy of a government-issued identification document and proof of address. This information is collected directly from you during the registration process or when you submit a withdrawal request.

1.2

Financial & Transaction Data

We collect information relating to financial transactions conducted on the Platform, including deposit amounts, withdrawal requests, payment method details (such as bKash wallet number or Nagad account reference), transaction timestamps, and account balance history. We do not store complete card numbers, CVV codes, or mobile banking PINs. Payment instrument details are processed and tokenised by our payment service partners under their own security standards.

1.3

Technical & Usage Data

When you access the Platform, we automatically collect certain technical data, including your IP address, browser type and version, device type, operating system, referring URLs, pages visited, session duration, and in-game activity logs. This data is used to monitor Platform performance, detect fraudulent activity, and improve the overall user experience. We may also collect approximate geolocation data derived from your IP address for the purposes of jurisdictional compliance.

77hb uses the personal data we collect strictly for purposes necessary to operate the Platform, deliver our services, meet legal obligations, and communicate with you. Specifically, your information may be used for the following purposes:

We process your personal data on the following legal grounds, depending on the specific purpose of processing:

4.1

Payment & Service Providers

To operate the Platform, 77hb works with carefully selected third-party service providers who may process your personal data on our behalf. These include payment processing partners (bKash, Nagad, Rocket, Upay, and card scheme processors), identity verification service providers, cloud hosting providers, and IT security specialists. All such providers are bound by data processing agreements and are required to handle your data in accordance with applicable data protection standards.

4.2

Legal & Regulatory Disclosure

77hb may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other competent bodies where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be limited to the minimum information necessary to satisfy the legal obligation and will be made in accordance with applicable data protection principles.

4.3

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 77hb's business, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account and will be given the opportunity to request deletion of your data prior to the transfer being completed, subject to any overriding legal retention obligations.

77hb uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and gather analytical data about how the Platform is used. A cookie is a small text file placed on your device by your browser when you visit the Platform. Cookies do not contain personally identifiable information by themselves, but they may be combined with other data we hold about you.

You can control cookie behaviour through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in, maintain a session, or access game content. We do not use cookies to serve third-party advertising.

77hb retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In general, transaction records and account information are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements. Data held solely for analytical purposes is anonymised or deleted within 12 months of collection.

When your account is closed — whether at your request or by 77hb — we will delete or anonymise personal data that we are not legally required to retain. We will notify you if we are unable to fulfil a deletion request due to a legal retention obligation, and will explain the basis for retaining the data and the expected retention period.

As a user of the 77hb Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account email address and a description of your request. We will respond within 5 business days.

77hb employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmissions, secure server infrastructure with access controls, regular security assessments and penetration testing, and staff training on data handling best practices.

Whilst we take all reasonable steps to protect your data, no system is entirely immune from security risks. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected Players promptly and take all necessary steps to contain and remediate the breach. You are also responsible for maintaining the security of your own account credentials — use a strong, unique password and do not share it with anyone.

The 77hb Platform may contain references to third-party services such as payment providers and game studios. These third parties operate their own websites and services under their own privacy policies, which are independent of this Policy. 77hb is not responsible for the privacy practices of any third-party service and encourages you to review the privacy policies of any third-party service you engage with. This Policy applies only to data processed by 77hb directly.

77hb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players by email. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 77hb handles your personal information, please contact our dedicated support team. We are available around the clock and aim to respond to all data-related enquiries within 5 business days.

Email: [email protected]